Customer Support Administrator

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Position Type: Full-time
Location: MedLab Pathology Unit 3, Sandyford Business Centre, Sandyford Business Park, Dublin 18
Refcode: CSA
Description:

Purpose of Job:

MLP have a dedicated team in our Customer Support department who are available to contact directly. All enquiries of a technical or administrative nature are logged with our customer support representatives who will follow every query through to its resolution in an effective and timely fashion.

JOB FUNCTIONS/RESPONSIBILITIES: 

1. Handle a wide variety of incoming calls of either a technical or administrative nature: 

  • Result enquiries
  • Report reprint requests 
  • Test Information
  • General Information 
  • Logistics Enquiries 
  • Supplies Orders 
  • Price enquiries 
  • Invoicing queries


2. Carry out outgoing calls with regards to:

  • Discrepancies with samples received 
  • Queries for additional information

3.      To assist with various administrative duties that are required of the team

4.      To monitor and promptly action email communication from our clients throughout the working day

5.      To prepare supply orders for our clients that consist of various medical and stationary components

6.      To assist the Logistics' department with day-to-day operations when required

7.      To act as a liaison person between the company and clients on all business related issues

8.      To ensure complete documentation of all inbound and outbound communication with our clients.

This list is not exhaustive and flexibility is a key requirement.  Additional duties and responsibilities may be assigned from time to time in line with the logistics departments requirements.

Have a knowledge of and adherence to national screening program guidelines and ISO 15189 requirements would be an advantage.


QUALIFICATIONS/EXPERIENCE REQUIRED:

(i) Educational Requirements

Diploma/Degree in Life Sciences

(ii) Experience Required

Two to three years experience in similar role.*

*An alternative combination of experience, education, and training determined by management to be equivalent to the foregoing


(iii) Key Competencies

  • Excellent verbal and written communication skills
  • Attention to detail and reliability
  • Ability to work under pressure and be able to prioritise
  • Proficient in handling phone systems and ability to multi-task
  • Proactive and flexible
  • Customer Service oriented
  • Ability to interact well with others and be able to work in a team environment
  • Information management, focusing on organizing and planning

Job Details

Position Name: Customer Support Administrator
Position Type: Full-time
Refcode: CSA

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